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Q&A

Storage Issues in Crust Apps

Here are a few possible reasons for the long "pending" of a storage order:

  1. The file is too large;
  2. The local IPFS is not working;
  3. The firewall is not turned off;
  4. Poor network conditions;

To address this, you may need to:

1. Make sure not to upload too large files

2. Make sure IPFS is enabled

3. Turn off your computer's firewall

For example, if you use the macOS, please go to "System Preferences" and click on "Security & Privacy". firewall

Turn off the computer firewell. closed_firewall

Then with IPFS working properly, enter the Storage Order page and place a new order for the file.

4. Report the issue on Crust Github

If the file is still not accepted by any node after the firewall is turned off and the order is placed again, it may be because the 2P2 network detected some problem. Then you may try the following steps.

4.1 Get the detail of the issue

Get the PEER ID and the CID of the long-pending file.

Peer ID: peer_id

CID: cid

4.2 Report the issue on Github

https://github.com/crustio/crust/issues/new

Set the "Title" as: [DSM Order] + YOUR PEER ID

For example:

peer_id

4.3 Keep up with the issue

Crust development team will follow up your reported issue and provide you with timely feedback. You may keep up with the status of the issue to check the progress.